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How to Turn on iPhone, iPad or iPod touch?

If your iPhone, iPad, or iPod touch won‘t turn on

If your device has a frozen screen or doesn’t respond when you touch it, or becomes stuck when you turn it on, learn what to do.

If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won’t erase the content on your device. You can force restart your device even if the screen is black or the buttons aren’t responding. Follow these steps:
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

  • If your device still won’t turn on or start up

    Plug in your device and let it charge for up to one hour.

If your device turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:
  1. Connect your device to a computer and open iTunes. If you don’t have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.
  2. While your device is connected, force it to restart.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time.
  3. Don’t release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
  4. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
  5. iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you’ll need to repeat steps 2 and 3.
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